In an era of digital, transforming, automation and innovation reign the aviation industry, the technology creates wonders within the industry saving millions of revenue annually. The last couple of years has been revolutionised by the latest AR way-finding, automated self-check in counters, face recognition boarding gates and bio-metric passenger journeys are simply awe-inspiring. While the passenger journey is getting smooth from one end to the other, the flip side of the rest journey also needs to be taken care with the same level of enrichment.
It is indeed disappointing after a cheerful travel experience ends up in a situation where your bags are mishandled. It happens as I mentioned earlier for every 18 passengers out of 1000. Baggage service is a place where you need to act according to the situation because it can demolish the hard work of everyone puts in getting an unforgettable experience for the customer and the image of the company. We have to accept the fact that it is unavoidable. However, we can use the technology to ease up the process, identify passenger details, track the location of the baggage and advise of the receiving details while the emotional connection maintained with the passenger.
Let me introduce PIR BOT for the first time in aviation history.
The kiosk pulls out all your travel history details and creates the property irregularity report (PIR) by simply scanning the bar code of your luggage tag. Voice command updating system, touch screen selection mode, online tracking capability and auto follow-up SMS generator are some of the vital technologies that PIR BOT is compatible with. The device looks same like the self-check-in kiosk connected to SITA and lets the customer update the temporary/ permanent address where the luggage is to be delivered, contact number and the print slip comes out with the missing baggage reference number and the online link to check the status of the luggage. The average time to create & generate the report is less than 60 seconds providing the information passed by the customer accurate and quick. Let's look at the advantages of PIR BOT.
The Advantages -
§ Quick and accurate.
§ No queue at the baggage counter during busy hours.
§ Cross utilization of staff (each customer each staff is not required).
§ Easy and convenient to passengers.
§ Real-time SMS update to passengers.
§ Less manpower required.
§ Techno-centred airport environment.
Although PIR BOT brings fast and convenient passenger service to the customers, it is recommended that human involvement must need in order to handle passenger's emotional behaviour when the time they lost their luggage when they arrived at a new city or country.
PIR BOT can be developed with the rest of the baggage service functions such as overnight kits storage for eligible passengers, delay delivery compensation slips to collect money from exchange outlets and not only that, the damage and pilferage baggage reports when necessary. The intelligent measures need to control for additional services and it all varies from airline to airline.
So, with this special note, I'm opening doors for another innovative product in airport operation and to the whole aviation world. Your comments and thoughts are highly granted.
https://www.linkedin.com/pulse/lost-your-luggage-let-me-introduce-pir-bot-help-you-find-fernando/
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